SIZE GUIDE
Product information
Shipping Information and Policies
Please review the shipping rates and policies below, which include domestic and international shipping charges, import liabilities and taxes, and estimated delivery times.
Shipping Rates
| Destination | Shipping Cost (AUD) | Free Shipping Over (AUD) |
|---|---|---|
| Within Australia | $8 | $100 |
| International | $40 | N/A |
Domestic Shipping (Australia)
- Flat rate of $8 AUD applied at the checkout.
- Free shipping on orders over $100 AUD.
International Shipping
- Flat rate of $40 AUD applied at the checkout.
Import Liabilities and Taxes
- KATE GALLIANO PTY LTD is not responsible for import liabilities applied by the destination country's government.
- KATE GALLIANO PTY LTD is not responsible for customs delays, duties, or taxes in the destination country.
- Orders will not be accepted back due to rejection of customs charges.
- KATE GALLIANO PTY LTD is not responsible for customers not being notified by their country's postal authority regarding customs duties and taxes.
Estimated Delivery Times
- Orders are typically dispatched within 48 hours on business days.
- Delivery times within Australia: 1 – 3 business days.
- International delivery times: 10 – 20 business days.
Return and Exchange Eligibility
| Eligible Returns/Exchanges | Ineligible Returns |
|---|---|
| Orders within Australia | Damaged or altered products |
| Items in original condition | Sale items |
| Unworn, unwashed | Items purchased with a discount code |
| With all tags attached | International orders |
Return and Exchange Process
- Returns/exchanges are accepted within 15 calendar days from the date of delivery.
- Items must be in their original condition and packaging, unworn, unwashed, and with all tags attached.
- Customers are responsible for shipping expenses for returns/exchanges.
- Damaged or altered items, sale items, and items purchased with a discount code are not eligible for return.
- Returns are typically processed within 2 business days of parcel delivery to our warehouse. Please allow up to 5 business days during higher volumes.
- Shipping costs are non-refundable.
For return address information, please email: returns@kategalliano.com
Contact Information
If you have any questions regarding our Returns and Refunds Policy, please contact us:
- By email: returns@kategalliano.com
