Return and Exchange Process:
- Returns/exchanges are accepted within 15 calendar days from the date of delivery for Australian orders & 30 calendar days for all international orders.
- Sale items are not eligible for return.
- Items must be in their original condition and packaging, unworn, unwashed, and with all tags attached.
- Customers are responsible for shipping expenses for returns/exchanges.
- Returns are typically processed within 2 business days of parcel delivery to our warehouse. Please allow up to 5 business days during higher volumes.
- Shipping costs are non-refundable.
- 5% Restocking fee applies to all refunds to original payment method.
To request a return/exchange please visit Returns Portal.
BLACK FRIDAY SALE POLICY*
Please note that during our Black Friday Sale period, all purchases are final.
We will not be accepting returns or refunds on any sale items. Exchanges only will be available for incorrect sizing or faulty items, subject to stock availability.
Due to the high volume of orders during this time, please allow additional time for dispatch and delivery. We’re working hard to get your orders out as quickly as possible, but some delays may occur.
Thank you for your understanding and patience — we truly appreciate your support during our busiest time of the year! ♡
Contact Information
If you have any questions regarding our Returns and Refunds Policy, please contact us:
- By email: contact@kategalliano.com
