Returns, Refunds & Exchanges

Return and Exchange Eligibility

Eligible Returns/Exchanges Ineligible Returns
Orders within Australia Damaged or altered products
Items in original condition Sale items
Unworn, unwashed Items purchased with a discount code
With all tags attached International orders

Return and Exchange Process

  1. Returns/exchanges are accepted within 15 calendar days from the date of delivery.
  2. Items must be in their original condition and packaging, unworn, unwashed, and with all tags attached.
  3. Customers are responsible for shipping expenses for returns/exchanges.
  4. Damaged or altered items, sale items, and items purchased with a discount code are not eligible for return.
  5. Returns are typically processed within 2 business days of parcel delivery to our warehouse. Please allow up to 5 business days during higher volumes.
  6. Shipping costs are non-refundable.

For return address information, please email: returns@kategalliano.com

Contact Information

If you have any questions regarding our Returns and Refunds Policy, please contact us: