Product information
Shipping Information and Policies
Please review the shipping rates and policies below, which include domestic and international shipping charges, import liabilities and taxes, and estimated delivery times.
ALL ORDERS ARE DISPATCHED FROM SYDNEY, AUSTRALIA*
Domestic shipping (within Australia)
- Free shipping on orders over $100 AUD
- Standard: flat rate of $9.99 AUD
- Express: $15 AUD
- Priority Express, Same Day Dispatch (Business Days Only): $20 AUD
International Shipping
- Free on orders over $150 AUD
- Standard: Flat rate of $10 AUD
- Express: Flat rate of $30 AUD
- Priority Express (Business Days Only) - Same Day Dispatch Guarantee: $40 AUD
Import Liabilities and Taxes
- KATE GALLIANO PTY LTD is not responsible for import liabilities applied by the destination country's government.
- KATE GALLIANO PTY LTD is not responsible for customs delays, duties, or taxes in the destination country.
- Orders will not be accepted back due to rejection of customs charges.
- KATE GALLIANO PTY LTD is not responsible for customers not being notified by their country's postal authority regarding customs duties and taxes.
Estimated Delivery Times
- Orders are typically dispatched within 48 hours on business days.
- Delivery times within Australia: 1 – 7 business days.
- International delivery times: 10 – 20 business days.
Return and Exchange Process:
- Returns/exchanges are accepted within 15 calendar days from the date of delivery for Australian orders & 30 calendar days for all international orders.
- Sale items are not eligible for return.
- Items must be in their original condition and packaging, unworn, unwashed, and with all tags attached.
- Customers are responsible for shipping expenses for returns/exchanges.
- Returns are typically processed within 2 business days of parcel delivery to our warehouse. Please allow up to 5 business days during higher volumes.
- Shipping costs are non-refundable.
- 5% Restocking fee applies to all refunds to original payment method.
To request a return/exchange please visit Returns Portal.
Contact Information
If you have any questions regarding our Returns and Refunds Policy, please contact us:
- By email: contact@kategalliano.com
