Shipping Information and Policies
Please review the shipping rates and policies below, which include domestic and international shipping charges, import liabilities and taxes, and estimated delivery times.
|Destination||Shipping Cost (AUD)||Free Shipping Over (AUD)|
Domestic Shipping (Australia)
- Flat rate of $8 AUD applied at the checkout.
- Free shipping on orders over $100 AUD.
- Flat rate of $40 AUD applied at the checkout.
Import Liabilities and Taxes
- KATE GALLIANO PTY LTD is not responsible for import liabilities applied by the destination country's government.
- KATE GALLIANO PTY LTD is not responsible for customs delays, duties, or taxes in the destination country.
- Orders will not be accepted back due to rejection of customs charges.
- KATE GALLIANO PTY LTD is not responsible for customers not being notified by their country's postal authority regarding customs duties and taxes.
Estimated Delivery Times
- Orders are typically dispatched within 48 hours on business days.
- Delivery times within Australia: 1 – 3 business days.
- International delivery times: 10 – 20 business days.
Return and Exchange Eligibility
|Eligible Returns/Exchanges||Ineligible Returns|
|Orders within Australia||Damaged or altered products|
|Items in original condition||Sale items|
|Unworn, unwashed||Items purchased with a discount code|
|With all tags attached||International orders|
Return and Exchange Process
- Returns/exchanges are accepted within 15 calendar days from the date of delivery.
- Items must be in their original condition and packaging, unworn, unwashed, and with all tags attached.
- Customers are responsible for shipping expenses for returns/exchanges.
- Damaged or altered items, sale items, and items purchased with a discount code are not eligible for return.
- Returns are typically processed within 2 business days of parcel delivery to our warehouse. Please allow up to 5 business days during higher volumes.
- Shipping costs are non-refundable.
For return address information, please email: firstname.lastname@example.org
If you have any questions regarding our Returns and Refunds Policy, please contact us:
- By email: email@example.com